Terms and conditions

Terms and conditions for Nuni Global AB

About Nuni Global AB

The company is based in Gothenburg:

• Company name: Nuni Global AB

• Address & return address: Tallmossevägen 54, 433 22 Partille

• Company registration number: 559099-3969

• Contact: [email protected] (we will reply shortly)

Order

When you complete your order, an order confirmation is sent to your email address. The confirmation contains all details about the products, price, billing address and delivery address. If anything is incorrect in the order confirmation, contact us immediately by email at [email protected].

Card payment

When you make a purchase by card, the order amount is first reserved on your card. The amount is not charged immediately, but only when your order has been processed and is ready to be shipped.

Delivery

Our normal delivery time is 5 to 7 days. Orders placed at weekends are shipped no earlier than the following Monday. If delivery delays occur without us informing you of a longer delivery time, contact us at [email protected].

Prices

All prices in the shop are stated in SEK and include 25 percent VAT. We reserve the right to change prices due to supplier price changes, printing errors in the price list or inaccuracies caused by incorrect information, and reserve the right to adjust the price.

Right of withdrawal & Returns

When you shop on nuniglobal.se you have a statutory 14-day right of withdrawal from the moment you or a representative receives your order.

When the right of withdrawal does NOT apply (Important for skincare)

Under applicable consumer protection legislation (Art. 16(e) of EU Directive 2011/83/EU), the right of withdrawal does not apply to products sealed for health or hygiene reasons if the seal has been broken by the consumer.

• Because Nuni Global sells cosmetics and skincare products, this means that a product that has been opened, tested or had its packaging or seal broken cannot be returned under any circumstances.

• For the right of withdrawal to apply, the product must be completely unopened, unused and in its original condition.

How to exercise your right of withdrawal

1. Notify us: You must notify us that you wish to withdraw within 14 days of receipt. The easiest way to do this is to complete our digital withdrawal and returns form here. You can also email [email protected], stating your name, address, email address, order number and which goods the message concerns.

2. Return the goods: You must return the products to us immediately and no later than 14 days after notifying us of your withdrawal.

3. Return shipping: As the customer, you are responsible for return shipping, delivery and the condition of the products on return. The products must therefore be sent well packaged and in their original packaging.

4. Return address: Nuni Global AB, Tallmossevägen 54, 433 22 Partille.

Refund

When you exercise your right of withdrawal for an unopened product, we refund the full amount you paid for the goods, including the original standard delivery charge, within 14 days of receiving your notification. However, we reserve the right to withhold the refund until we have received the goods back or proof that they have been sent.

If a product is returned damaged or used (where the seal is unbroken but the product has nevertheless deteriorated), we reserve the right to make a deduction for loss of value.

Uncollected packages

Please note that if you fail to collect your package from the collection point, this does not mean that you have exercised your right of withdrawal.

• If the package is returned to us without you notifying us that you wish to withdraw, the shop reserves the right to charge a reasonable fee to cover the actual costs of return shipping, handling and administration.

• If you want us to send the package to you again after such a return, a new shipping fee will be charged.

Complaints and claims

We inspect all products before they are shipped to you. If the product is nevertheless damaged or incorrectly dispatched when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the fault free of charge.

How to make a complaint

• Any faults or defects must always be reported to immediately after the defect is discovered. State your name, address, email address, order number and a clear description of the fault (a photo is welcome). omedelbart efter att defekten har upptäckts. Ange ditt namn, adress, e-postadress, ordernummer och en tydlig beskrivning av felet (bifoga gärna bild).

• You must always contact us for approval before returning a defective item.

• If we cannot rectify the fault or provide a similar product, we will refund you for the defective product. Nuni Global covers return shipping for approved complaints.

• We reserve the right to reject a complaint if the item is found not to be defective under the law. For complaints, we follow the guidelines of the Swedish National Board for Consumer Disputes (see arn.se).

Limitation of liability

We accept no liability for indirect damage that may arise due to the product. We accept no liability for delays or errors resulting from circumstances beyond the company’s control (force majeure). Such circumstances may include labour disputes, fire, war, government decisions or failure of a supplier to deliver. Nor do we accept liability for any changes to products or product characteristics made by the respective supplier.

Product information

We reserve the right to correct any printing errors on this website and to sell out products. We do not guarantee that images show the products’ exact appearance, as colour differences may occur depending on the display, photo quality and resolution. We always do our best to present the products as accurately as possible.

Cookie information

Under the Electronic Communications Act, website visitors must, for privacy reasons, be informed that cookies are used. The information in a cookie can be used to track a user’s browsing. A cookie is a small text file that the website you visit asks to save on your computer to provide access to various functions. You can set your browser to automatically reject cookies. More information is available on the Swedish Post and Telecom Authority’s website.

Personal data & data protection

By shopping with Nuni Global AB, you accept our data protection policy and our processing of your personal data. We respect your privacy and collect no more information than necessary to process your order. We never sell or pass on your data to third parties without a legal basis. Nuni Global AB is responsible for processing the personal data you have provided to us as a customer.

• What is personal data? Personal data is any information that can be directly or indirectly attributed to a natural person.

• What data do we store? To handle your order and answer order-related questions, we store your first name, surname, address, telephone number, email address, IP address and purchase history.

• Storage period: Your data is stored for as long as we have a legal basis for processing it, for example to fulfil the agreement between us or comply with legal obligations under the Swedish Accounting Act.

• Legal basis: When you make a purchase, your personal data is processed to fulfil our agreement with you. Marketing, campaigns and similar mailings are sent only with your explicit consent.

What data is shared and for what purpose?

• Payment providers: When a purchase is made, information is shared with our payment provider. The information shared is your first name, surname, address, email address and telephone number. If you choose to pay by invoice, your personal identity number is also stored by the payment provider. The information is stored to complete the purchase and protect the parties against fraud. The payment providers we use are Swish and card payment.

• Shipping companies: To deliver your orders, we must share certain information with the shipping company. The information shared is your first name, surname and delivery address. Your email address and/or mobile number may also be shared for notifications. We work with Postnord.

   

Your rights

• Right of access: You have the right to receive an extract of all information we hold about you. The extract is delivered electronically.

   

• Right to rectification: You have the right to ask us to update incorrect or incomplete information.

   

• The right to be forgotten: You may ask at any time for the data concerning you to be deleted. There are few exceptions to this right, for example if the data must be retained to comply with the Swedish Accounting Act.

   

Data controller: Nuni Global AB is responsible for storing and processing personal data in the webshop and ensures that the rules are followed. We use industry standards such as SSL/TLS and one-way hash algorithms to communicate and store sensitive information securely.s av industristandarder som SSL/TLS och envägs hash-algoritmer för att kommunicera och lagra känslig information på ett säkert sätt.

Changes to the general terms and conditions

We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted in connection with an order or visit to the website.

Disputes and governing law

If a dispute cannot be resolved amicably with the company’s customer service, you as a customer may contact the Swedish National Board for Consumer Disputes (ARN), see else av att en tvist inte kan lösas i samförstånd med företagets kundtjänst, kan du som kund vända dig till Allmänna Reklamationsnämnden (ARN), se arn.se. For residents of an EU country other than Sweden, complaints can be submitted online through the European Commission’s platform for online dispute resolution, see http://ec.europa.eu/consumers/odr. In the event of a dispute, we follow decisions from ARN or an equivalent dispute resolution body. Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.